Terms of Service
Last updated: October 27, 2026
These terms apply when you use novacraft.ca or buy services from Novacraft. By placing an order, you agree to them.
Our services
Novacraft provides website design, website rescues, logo and branding design, custom software, code reviews, and free and paid website audits. What's included in each package (pages, concepts, revisions, turnaround time) is listed on the package description at the time you order.
Getting started
- After you pay, we'll contact you within one business day to gather what we need: content, images, logins, and preferences.
- Turnaround times start once we have everything we need from you.
- If we don't hear back from you for 60 days, we may close the project. See our refund policy for what happens then.
Revisions
Each package includes the number of revision rounds shown on its page. A revision round is one consolidated list of changes. Extra rounds or new features outside the original scope can be added for an extra fee, which we'll always agree with you first.
Website audits
- Full Website Audit: covers the public pages of the website you name at checkout (up to 25 pages), delivered within 5 business days of payment, with a video walkthrough (a recording, or a live 30-minute online meeting if you prefer). The audit fee is credited toward fixes if you hire Novacraft within 30 days of delivery.
Website Rescue
- A Website Rescue covers up to 10 pages of the website you name at checkout: the fixes listed on the Website Rescue page, a before-and-after report, and a walkthrough. It's completed within 5 business days of receiving access.
- You give us access by inviting us as a collaborator or team member in your website builder and Google Business Profile. We never ask for your passwords. Please remove our access when the work is done, or ask us to remove ourselves.
- We work inside your existing site and builder. Redesigns, new pages, store setup, and platform moves are quoted separately. If your site needs more than a rescue, we'll tell you before we start.
- Before we start, make sure you have a backup or the ability to restore your site, if your builder offers one. We take care with every change, but we're not responsible for limitations of your website builder or third-party services.
- The $399 fee is credited toward a new Novacraft website ordered within 30 days of delivery.
Website Health Plan
- The plan costs $29 CAD per month plus applicable tax, billed monthly through Stripe until you cancel.
- It includes hourly checks that your homepage is loading, a daily security certificate check, email alerts, and a monthly report. Fixes are quoted separately.
- Monitoring is best-effort and covers public pages only. It reduces the chance of problems going unnoticed but doesn't guarantee your site's uptime or security.
- You can cancel at any time by replying to any report or emailing us. Your plan stays active until the end of the month you've paid for.
Code reviews
- Scope and price: after a free consultation, we give you a fixed price and a written scope on your private review page. You accept them by signing the online authorization. Anything outside that scope is quoted separately.
- Authorization: by signing, you confirm that you own the code, or are authorized by its owner, and you give us permission to review the code you provide, read-only. A code review does not include testing, scanning, or logging in to any live website, server, or account. That would need a separate written authorization.
- Payment and timing: payment is due before the review starts. If we agree on a deposit, the balance is due before you download the report. Delivery dates count from when we receive your code.
- Confidentiality: we keep your code and our findings confidential and use them only for your review. We won't share them without your permission, unless the law requires it. Our privacy policy explains how we store, analyze, and delete your code.
- Deletion: we delete uploaded code within 30 days of delivering your report, or sooner if you ask.
- What a review is, and isn't: a code review is a careful, best-effort assessment of the code you provide, at the time we review it. It can't guarantee your code is free of bugs or security vulnerabilities. It is not a penetration test, a security certification, or legal or compliance advice (for example, about PCI or privacy law).
- Fixes: fixing issues is not included, and is quoted separately. Half of your review fee is credited toward fixes if you hire Novacraft within 30 days of your report.
- Liability: we aren't responsible for issues the review doesn't find, or for how you or your developers act on the report. Our total liability for a code review is limited to the fee you paid for it.
Custom software
Custom software projects are scoped and priced individually. The written scope we send you, once you accept it, forms part of these terms.
Ownership
- Once you've paid in full, you own the final website files, logo files, or custom software we deliver to you, along with full commercial use rights.
- Third-party items (fonts, stock photos, plugins, hosting) remain under their own licences.
- We may show finished work in our portfolio. If you'd rather we didn't, just tell us.
Your content
You're responsible for making sure you have the right to use any text, images, or logos you send us.
Hosting and domains
Hosting and domain registration are billed yearly through Stripe and renew automatically until cancelled. You can cancel at any time before your renewal date. Domains are registered in your name.
Free Website Check
- The free check is automated and only looks at public pages, the same things any visitor or search engine can see. It does not attempt to break into, overload, or test the security of a website.
- Results are provided for information only and may not catch every issue.
- To keep the service fair, free checks are limited per email address and per website.
Limitation of liability
We take care with everything we build, but we can't guarantee a website or system will be error-free or achieve particular results such as search rankings or sales. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the service involved.
Changes
We may update these terms from time to time. The version in place when you placed your order applies to that order.
Governing law
These terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada that apply there.